Cricket Shop Spain

1. Return Window

You may request a return or refund within 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately we cannot offer a refund, exchange, or warranty.

2. Eligibility for Return

To be eligible:

• The item must be unused, in the same condition as you received it.
• It must be in its original packaging, including all accessories, manuals, tags, etc.
• You must provide a receipt or proof of purchase.

Non-returnable items include:

• Customized or engraved items
• Gift cards
• Intimate or sanitary goods
• Shipping costs (unless the product was defective or wrong)

3. How to Make a Return

1. Contact our support team (email or via the website) within the 30-day period, stating your order number and reason for return.
2. Upon approval, ship the item back to us using a secure method (you may need to pay return shipping unless we accept fault).
3. Please do not send the product directly to the manufacturer. 
   

4. Refunds & Processing

• After we receive and inspect your returned item, we will notify you by email whether your refund request is approved or rejected.
• If approved, we process your refund to the original payment method within a certain number of business days (this may vary by your bank/payment provider).
• If your refund is late or missing:
  1. Check your bank or credit card account.
  2. Contact your payment provider (sometimes the refund takes time to post).
  3. Contact us.

5. Faulty, Damaged, or Wrong Items

• If you receive a defective, damaged, or incorrect product, contact us immediately (within a few days of delivery) with photos and order details.
• We will arrange for a replacement or full refund at no additional cost to you.
• You will not be charged for returning faulty or incorrect items.